At Metricwise, we consider product security as an utmost priority. Our software development lifecycle SDLC adheres to Agile principles, ensuring a dynamic and responsive approach to security. By integrating security efforts throughout the Agile release cycle, we expedite the discovery and resolution of security-oriented software defects compared to lengthier release cycle methodologies. Continuous security and vulnerability scanning are ingrained in our infrastructure practices, encompassing monitoring of containers, VM images, and network traffic. Automated monitoring and notification services serve as proactive measures, ensuring swift awareness among our engineers in case of detected vulnerabilities or suspicious activities. To fortify our security stance further, we routinely engage external organizations to conduct penetration tests on our endpoints.
Metricwise, adopts continuous integration to facilitate swift responses to both functional and security issues. Embracing well-defined change management policies and procedures, we meticulously govern when and how changes take place. This philosophy aligns seamlessly with DevSecOps and the overarching development methodologies guiding Metricwise. This concerted approach enables us to achieve an exceptionally short mean time to resolve MTTR for both security vulnerabilities and functional issues. Our commitment to continuous improvement is embedded in an iterative evolution of our DevSecOps practices, ensuring that we stay at the forefront of security measures.
Metricwise, employs robust transport-level security measures for network access, ensuring a secure environment for data transmission. User authentication is meticulously handled through a central identity provider, allowing for individualized verification. To bolster security, Metricwise employees and systems widely embrace two-factor authentication and single sign-on. Additionally, we harness the Identity and Access Management policies provided by our Cloud Provider to effectively control and regulate access to our systems.
A core facet of Metricwises security strategy revolves around the continuous development of its workforce through regular security and privacy awareness training. This training is inclusive, catering to both technical and non-technical roles within the organization. All employees actively participate in these programs, fostering a collective commitment to securing customer data and safeguarding company assets. Tailored security training materials are curated for individual roles, ensuring that employees are well-prepared to navigate and address the specific security challenges inherent to their positions. This holistic approach aims to create a security-aware culture across all facets of Metricwise operations.
At Metricwise, data privacy and security stand as our paramount concerns. Our approach, rooted in principles, transcends conventional monitoring methodologies by integrating privacy-preserving techniques directly at the point of data collection. This signifies a commitment to safeguarding your data right from its inception. We recognize the weight of your concerns when entrusting us with your data and are dedicated to not only meeting but exceeding your expectations and preferences.
Our commitment to data privacy is ingrained in a principles-based approach at Metriwise. Unlike traditional monitoring strategies, we extend our efforts beyond the surface level and implement privacy-preserving techniques right from the outset of data collection. This proactive stance ensures that your data remains secure and confidential throughout its lifecycle. We acknowledge and understand the significant responsibility that comes with the trust you place in us, and we continuously strive to align with your expectations and preferences, upholding the highest standards of privacy and security.
This document serves as an exhaustive resource, outlining the meticulous privacy and security measures implemented to safeguard both your and your customers data privacy. Our suite of monitoring tools operates on a data-agnostic principle, eliminating the necessity for sensitive materials. Notably, a significant proportion of these tools does not even require the inclusion of personal data, underscoring our commitment to preserving the confidentiality of information.
This responsibility for ensuring data privacy is a collaborative effort between us and the user. While we employ robust measures, it is essential for users to play an active role in configuring their systems appropriately. This proactive stance ensures that systems do not inadvertently transmit inappropriate personal data or sensitive materials to our monitoring tools at Metricwise. By acknowledging and embracing this shared responsibility, we collectively contribute to upholding the highest standards of data privacy and security
Metricwise adheres to the fundamental tenets of privacy by design as an integral component of our comprehensive security program. This approach ensures that privacy considerations are embedded into the very fabric of our operations, from the outset of system architecture to the execution of our security protocols. By adopting these principles, we prioritize the proactive integration of privacy safeguards into every aspect of our services.
Empowering users with control over their data, the Metricwise platform allows for the configuration of all statistics. This user-centric approach ensures that individuals can tailor the gathering of statistics to align with their preferences and requirements. By putting the reins in the hands of users, we acknowledge the importance of personalized control over data collection processes. These Metricwise profiles are meticulously crafted to uphold privacy standards. These profiles, derived from configurable statistics, are designed to exclude any sensitive information. Importantly, the architecture is intentionally structured to prevent the manipulation of Metricwise profiles in a way that would allow for the reconstruction of original data. This ensures that the privacy and integrity of user data remain paramount throughout the utilization of Metricwise services.
For users seeking guidance on reinforcing the security of their data, kindly get in touch with your account representative or contact
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